ServiceFixes help articles

Homeowners, renters, building staff, and property owners can all open a request. Here's how the intake works depending on your role and what we'll ask for.

Every diagnosis, quote, work order, photo, invoice and receipt is recorded on the property — not on a personal account — so the history follows the home through ownership and management changes.

You only pay the diagnostic fee up front (when one applies). All work above the diagnostic requires you to review and approve a written quote before we proceed.

Your secure request link stays live after the job is closed. Reply to it, text us, or call — the full report is attached so you don't have to re-explain the original problem.

Tenants can reach you any way they already do — text, WhatsApp, email, voicemail, web form, QR scan — and every request lands in one inbox tied to the right property.

Each property can have its own dollar thresholds. Anything above the limit holds for owner or manager approval — with multi-factor confirmation for high-value work — before any vendor is dispatched.

Tenants only ever see their own request through a single secure token link. They never see other tickets, internal notes, vendor markups, or any other tenant's data.

Use your preferred electricians, low-voltage techs, and EV/IoT specialists. Vendors receive structured work orders by SMS or email and submit completion photos and invoices through the platform.

Every repair, service and replacement becomes an immutable, timestamped entry on the property record. The history survives staff turnover, manager changes, and ownership transfers.

Quotes are itemized — labor, parts, and any markups — and require your explicit approval (with MFA above a threshold you configure) before any work above the diagnostic fee begins.

The repair memory is attached to the property, not to a manager or vendor. Export it as a PDF service-history report any time — for due diligence, refinancing, insurance, or sale.

The owner portal aggregates active requests, approvals waiting on you, payments, and reports across every property in your portfolio with filters by property, urgency, status, and category.

Tripping breakers, dead outlets, flickering or failed lighting, panel and sub-panel work, wiring faults, GFCI/AFCI replacements, and general electrical diagnostics for homes and commercial buildings.

All electrical fixes are dispatched to licensed and insured electricians in your service area. The license number and insurance details are recorded on the repair report.

Submit through the emergency intake or call us. Sparking outlets, burning smells, partial power loss, and panel issues are routed as priority dispatches.

Every electrical job ends with a repair report that includes the diagnosis, work performed, parts replaced, before/after photos, and the licensed electrician's details.

NVRs, DVRs, IP cameras, intercoms, access readers, electric strikes, maglocks, and the network gear behind them — across most major brands used in residential and commercial buildings.

We diagnose Wi-Fi coverage, congestion, and backhaul issues, repair or replace failed access points and switches, and re-tune the network so cameras, readers and tenant devices stay online.

Yes. We service installations from prior vendors. We document what we find, repair what's broken, and leave a written report so you know exactly what was changed.

Submit the issue with the asset QR code or building details and we'll dispatch a technician — most camera, NVR, and reader outages are diagnosed and repaired in a single visit.

Faulted or offline chargers, billing and network errors, failed contactors, GFCI/ground-fault trips, connector and cable damage, and install diagnostics for residential and commercial Level 2 and DC fast chargers.

We service most major residential and commercial EV charger brands. Submit the make, model, and any error code on the unit and we'll dispatch a technician familiar with that platform.

Network, OCPP, and billing-integration errors are a common reason chargers stop earning revenue. We diagnose the charger, the local network, and the back-office connection together.

Yes. If the root cause is an install or wiring issue rather than the charger itself, the report calls that out with photos so you can pursue the original installer or update the site.

Building automation controllers, occupancy and environmental sensors, leak and temperature monitors, boiler-room and mechanical-room sensors, smart thermostats, and the gateways and networks that connect them.

We diagnose and repair both modern IP-based BAS deployments and older serial or proprietary controllers, and we document any modernization options in the repair report.

Intermittent sensor outages usually trace back to power, gateway, or network issues. We diagnose the full path from sensor to dashboard so the alert stays reliable.

Each device can be tagged with an asset QR code. Scanning the QR opens a request tied to that exact device, and every repair becomes part of that asset's permanent history.