Chargers that won't talk to the network or billing system
Network, OCPP, and billing-integration errors are a common reason chargers stop earning revenue. We diagnose the charger, the local network, and the back-office connection together.
Can you fix chargers that won't talk to the network or billing system?
Where the failure usually is
About half the network failures we see are local: a Wi-Fi access point or LTE modem the charger depends on has died or moved out of range. The other half are configuration drift — credentials rotated on the back-office without the charger being re-enrolled.
How we diagnose end-to-end
We test the charger's local network (signal, throughput), its OCPP connection to the back-office, and the back-office's reporting of recent sessions. That isolates whether the failure is hardware, network, or the platform.
Restoring billing
Once the connection is back, we reconcile any sessions that completed but didn't post, and confirm a test session bills end-to-end before closing the request.
Ready to start?
Open a request — we'll triage, dispatch, and document it on your property's permanent record.