Consolidating tenant requests across SMS, email, voice and QR
Tenants can reach you any way they already do — text, WhatsApp, email, voicemail, web form, QR scan — and every request lands in one inbox tied to the right property.
How does ServiceFixes consolidate tenant requests?
One inbox, every channel
ServiceFixes runs a single inbound number per property (SMS + WhatsApp + voice), a shared email alias, a public intake URL, and printable QR codes for the building entrance and key assets.
Anything that comes in on those channels is parsed, deduplicated against open requests, and attached to the property — usually within seconds of receipt.
Triage in one place
From the admin inbox you can convert any inbound message to a ticket, merge duplicates, request photos, send the tenant a tracking link, or escalate to dispatch — without switching tools.
AI triage suggests the service category, urgency, and likely vendor based on the message and any attached photos.
What tenants see
Tenants only see their own request through a public token link — never other tickets, internal notes, vendor pricing, or other tenants.
Ready to start?
Open a request — we'll triage, dispatch, and document it on your property's permanent record.