Seeing what you're being billed for before you approve
Quotes are itemized — labor, parts, and any markups — and require your explicit approval (with MFA above a threshold you configure) before any work above the diagnostic fee begins.
Can I see what I'm being billed for before I approve it?
What's on every quote
Labor hours and rate, parts with manufacturer and part numbers, any subcontract costs, and the markup applied — broken out as a separate line, not buried in the per-hour rate.
If a manager has chosen to hide vendor cost from the customer-facing quote, you (as the owner) still see both numbers in the owner portal.
Approval tied to you
For amounts above the threshold you set on each property, the approval requires a one-time code sent to your verified phone. The approval is logged with your user, your device, and the IP address — admissible as a clean audit record if a charge is ever disputed.
If you reject a quote
The vendor sees a structured rejection (with your reason if you choose to share it) and can submit a revised scope, or you can route the work to a different vendor without losing the diagnostic and photos already on the record.
Ready to start?
Open a request — we'll triage, dispatch, and document it on your property's permanent record.