Following up after a repair: warranty, callbacks, and re-opens
Your secure request link stays live after the job is closed. Reply to it, text us, or call — the full report is attached so you don't have to re-explain the original problem.
Who do I contact if something goes wrong after the repair?
Your request link doesn't expire
Once a job is closed, the secure tracking link still opens the full record: who came out, what they did, what parts they used, and when. That same link is your contact channel for warranty or callback questions.
How callbacks are handled
If the same issue recurs within the warranty window for that work, opening a new request from the same link automatically attaches it to the original job and routes it back to the same vendor where possible.
If the original technician isn't available, the new tech sees the prior diagnosis and parts list before they arrive — no second diagnostic from scratch.
Ready to start?
Open a request — we'll triage, dispatch, and document it on your property's permanent record.