Your AI Technician.
Backed by real technicians when you need them.
Show us what’s happening through photos, video, or guided questions. ServiceFixes helps understand the issue, guide safe troubleshooting, bring in a live technician when needed, and route the repair to the right trade.
AI Technician Review
Symptoms, equipment details, and evidence are organized into a repair case. Safe troubleshooting is suggested when appropriate. Live Assist is available when human assessment is needed.
For properties and service teams: cleaner intake, better evidence, smarter dispatch, and a connected repair record.
Built for homeowners, residents, property teams, service companies, and technicians.
- Step 1Show the problem
Photos, video, and guided questions.
- Step 2AI Technician review
Symptoms and equipment details organized.
- Step 3Live technician if needed
Virtual assessment when automation is not enough.
- Step 4Route or dispatch
Remote guidance, quote, trade routing, or field service.
Built for the person with the problem—and the teams responsible for solving it.
Homeowners & residents
Get help explaining the problem, showing the issue, and understanding whether the next step is guided troubleshooting, a virtual technician, or an in-person visit.
Property & facility teams
Standardize repair intake, collect better evidence, reduce incomplete requests, coordinate approvals, and maintain a connected repair record across locations.
Contractors & technicians
Review photos, symptoms, equipment details, and prior troubleshooting before deciding whether remote guidance, quoting, or dispatch is appropriate.
What happens after you start?
ServiceFixes starts with what the person can see and experience, then brings in the right level of technical support at the right time.
- Step 1
Show the problem
Upload photos, video, or answer guided questions from a phone or browser.
- Step 2
Your AI Technician reviews it
ServiceFixes organizes symptoms, equipment details, safety concerns, and missing information.
Learn more - Step 3
Try safe troubleshooting
The system guides appropriate next steps while avoiding dangerous work.
- Step 4
Bring in a live technician
If the issue cannot be resolved through guided support, a technician can join by video to inspect, troubleshoot, and assess.
Learn more - Step 5
Route or dispatch
ServiceFixes helps route the case to plumbing, HVAC, electrical, appliance, camera/access control, Wi-Fi, EV charger, or another appropriate trade.
- Step 6
Keep the repair record
Photos, notes, assessments, approvals, and closeout evidence stay connected.
Learn more
AI first. A real technician when needed.
Not every issue should be solved by automation. ServiceFixes can escalate the case to a live technician who can inspect the problem by video, ask additional questions, assess the situation, and determine whether remote resolution or field service is appropriate.
ServiceFixes should recommend professional or emergency assistance when an issue involves gas, fire, exposed electrical components, flooding, structural danger, or another unsafe condition.
- Live visual inspection of the equipment
- Additional questions and guided checks
- Assessment of remote fix vs. field service
Commercial-grade repair records, not just service requests.
ServiceFixes helps keep repair information organized, permissioned, and accountable. Public repair intake, diagnostic access, technician notes, protected evidence, approvals, and closeout records can be separated so each participant sees the right information at the right time.
Permissioned access
Customers, technicians, property teams, and admins can have different views.
Diagnostic access control
Paid diagnostic workflows can be unlocked only for the correct request or organization.
Protected evidence
Repair photos, media, and internal records are handled as controlled evidence, not loose attachments.
Fail-closed design
Expired, refunded, revoked, or invalid diagnostic access should not expose premium tools or private records.
Audit-ready workflow
Decisions, approvals, assessments, and closeout records can remain connected to the repair.
Route the issue to the right trade.
ServiceFixes helps turn incomplete repair requests into structured cases, making it easier to decide whether the next step is remote guidance, virtual assessment, quote preparation, or field service.
Frequently asked questions
ServiceFixes is the building intelligence and service platform for high-end residential estates, Tri-State commercial properties, and managed multifamily portfolios. It combines licensed in-house trades, AI-monitored building systems, and a permanent property service record into one platform. Built and operated by Lumens Technologies.
ServiceFixes serves Manhattan, the Long Island North Shore Gold Coast (Great Neck, Manhasset, Sands Point, Old Westbury, Kings Point, Roslyn, Locust Valley, Lattingtown), Garden City, Mineola, Westchester County (Bronxville, Scarsdale, Rye, Larchmont, Chappaqua, Bedford, Armonk), Greenwich and Fairfield County Connecticut, and Northern New Jersey (Alpine, Saddle River, Englewood Cliffs, Tenafly, Franklin Lakes).
Yes. ServiceFixes is operated by Lumens Technologies Corp, with master electricians licensed in NYC and Nassau County. The company is NYC Department of Buildings registered and insured to commercial limits. All electrical work is performed to code with appropriate permits and inspections.
ServiceFixes provides licensed electrical work (panel replacements, service upgrades, generator service, EV charger installation, smart panel integration), mechanical and HVAC service, smart home integration (Crestron, Control4, Savant, Lutron), energy and Local Law 97 compliance monitoring, and environmental monitoring (BoilerCam for boilers, water leak detection, CO monitoring).
ServiceFixes integrates with EnergyBMS, the commercial-grade monitoring product for NYC buildings subject to Local Law 97 emissions caps. EnergyBMS provides continuous gas meter readings, automated emissions calculations, and annual compliance reports. Together, ServiceFixes and EnergyBMS handle both the compliance reporting and the licensed electrical and mechanical work required to remediate emissions.
The Building Twin (called the Estate Twin for residential clients) is a permanent digital record of every system in a property: electrical panels and circuits, mechanical equipment, plumbing, gas, low-voltage networking, smart home configuration, and appliances. Every service call, photograph, and invoice is captured and remembered forever. The record stays with the property regardless of staff or ownership changes.
Yes. BoilerCam is a separate hardware product from Lumens Technologies that monitors residential and commercial boilers. When a BoilerCam unit detects a pressure anomaly, water leak, CO elevation, or equipment fault, the event flows automatically into ServiceFixes as a service ticket. EnergyBMS provides the commercial and LL97-focused version of the same hardware platform.
American Home Shield and similar products are mass-market home warranty services that dispatch unlicensed or lightly-credentialed vendors to perform basic repairs. ServiceFixes serves a different tier: licensed master electrician work, white-glove response, permanent records, and AI-monitored building systems. Different price tier, different SLA, different vendor quality, different documentation discipline.
No — ServiceFixes works alongside them. ServiceTitan, Housecall Pro, and Jobber are field-service management platforms that handle scheduling, dispatch, and invoicing once a job is created. ServiceFixes handles the step before that: collecting photo and video evidence, running guided remote troubleshooting, and deciding whether an issue needs a technician at all. Many teams use ServiceFixes for intake and triage, then hand a technician-ready work order to the FSM platform they already run.
A home warranty is an insurance product that pays toward covered repairs. ServiceFixes is not insurance — it's a repair intake, troubleshooting, and record-keeping platform. It helps you document an issue, decide the right next step, and keep a permanent repair history, whether or not a warranty is involved.